Refund & Return Policy – GenZstyle.pk
At GenZstyle.pk, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 7-Day Return & Exchange Policy for your peace of mind.
✅ Eligibility for Return/Exchange
- Items can be returned or exchanged within 7 days of delivery.
- The product must be unused, unworn, and in its original packaging with all tags intact.
- Proof of purchase (order number/receipt) is required.
✅ Non-Returnable Items
- Products that are used, damaged, or altered after delivery.
- Items returned without original packaging.
- Discounted or sale items (unless received damaged or defective).
✅ Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued via the original payment method or as store credit, within 7–10 working days.
✅ Exchange Policy
- If you wish to exchange your product (e.g., different color or model), please contact us within 7 days of delivery.
- Exchanges are subject to product availability.
✅ Damaged or Incorrect Items
- If you receive a damaged or wrong product, please contact us immediately at support@genzstyle.pk or WhatsApp us at 0324-7930131 with unboxing pictures/videos.
- We will arrange a replacement at no additional cost.
✅ How to Return
To initiate a return or exchange, please contact our Customer Support team:
📩 Email: support@genzstyle.pk
📞 WhatsApp/Call: 0324-7930131
⚡ Note: Shipping charges for returns (other than faulty or incorrect items) will be the responsibility of the customer.